Issued by Groworx Careforce
OFFICIAL PROGRAMME RECORD · AUSTRALIA
Careforce
Carer Passport
Every check a carer passes before they join your team
Before you bring someone into your service, you want to know who they are, who checked them and how. This page shows you every step, who does it and when, so that nothing is hidden.
Book a 20-minute conversationA practical skills assessment by our team in Manila (illustration)
Who the carers are
Our carers are Filipino care workers who have chosen aged care as their career. Many of them have cared for older relatives at home all their lives, and some were registered nurses in the Philippines. Most of them choose regional and remote towns, because that is where they can build a settled life with their families.
That difference matters to you. For many local workers, care is a job to hold until something else comes along. For a career carer, it is the career, and that is why they stay.
of our carers are still with their provider three years later.
cities and towns across Australia where nearly 700 of our carers work today.
How we choose who comes to your service
You want two things from anyone who joins your team: that they can do the work, and that they will care for your residents the way you would. We choose carers with both in mind.
We recruit for disposition
We look for people who are patient, kind and steady under pressure, because skills can be taught but warmth cannot.
They earn an Australian qualification in Manila
Each carer earns an Australian-issued Certificate III in Ageing and Disability at our campus in Manila, over four months of training with our Australian training partners, including English and practical work. The carers you meet have already completed it.
You meet them first
You interview the carers over video, and you make the final decision on who joins your team.
They are prepared for your service
Once you have chosen, we prepare them for how your service works before they fly.
The checks every carer passes before they fly
Every carer passes these checks before they board a plane. We manage each one, and you receive confirmation when each check is complete, so you do not need to chase anything.
Our team also assesses each carer on the practical care skills your residents rely on, such as safe transfers, before they are cleared to travel.
| The check | What it involves | Who does it |
|---|---|---|
| English | The English test the visa requires, with at least IELTS 5.0 overall or the PTE equivalent. | The carer sits the test, and we arrange it. |
| Health | An immigration medical, including a chest x-ray, and biometrics taken at the visa centre in Manila. | A government-approved panel doctor. We book the appointments. |
| Police | A Philippine NBI clearance, plus a police certificate from every country the carer has lived in for a year or more in the last ten years. Each one is dated within twelve months of the visa application. | The carer applies, and we check every certificate. |
| Documents | Identity, qualifications and work history, verified before anything is lodged. | Our team. |
| Leaving the Philippines | The Philippine government's departure steps, including a verified employment contract and a pre-departure briefing. | The Philippine government verifies the contract, and we run the briefing. |
How the visa works, and the part you play
We manage the whole visa process for you, from the first application to the day your carers can call Australia home.
Our carers are not coming for a season. They are coming to build a life here, and most of them plan to bring their families to join them. A carer whose partner and children live in your town is a carer who stays.
Your part is small
You provide a position description and the salary details, you sign the nomination, which we prepare, and you pay the government's training levy that comes with sponsorship.
Visa charges are separate
Some government visa charges are the carer's own costs and can be recovered from the carer. Others, such as the training levy and the nomination fee, must be paid by your service under migration law. We explain which is which on the call.
About 90 days
Most carers are working in your service within about 90 days of you joining the programme, because we run the other steps alongside the visa.
What the first weeks look like
Your carers arrive together, so nobody starts alone. We help arrange shared housing near your service, and we help each carer settle in with a SIM card, a bank account, a tax file number and directions to the local shops and church. They start on your roster as your own employees, paid the same as your Australian staff, and our team supports you and your carers for the first 12 months after they arrive.
“If we didn't have these people from the Philippines, then we would not be operating.”Allawah Lodge, Coolamon, on WIN News. Before our carers arrived, only 22 of their 33 beds could be used.
What happens if a carer leaves
Every trained worker placement comes with a three-year free replacement guarantee under the programme contract. If a carer leaves for any reason, we replace them at no additional Groworx programme fee. In practice it rarely comes to that, because 98% of our carers are still with their provider three years later.
You pay nothing upfront, and the programme now costs roughly a third of what it used to cost.
Talk to us about your service
Trained worker placements are available for this region and they are being taken. In 20 minutes, we can tell you how this would work for your service.
Book a 20-minute conversation